PRIVACY POLICY
Effective date: April 21, 2026
Company: PLS Claims (“PLS Claims,” “we,” “us,” or “our”)
Website: PLS Claims website (the “Site”)
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, contact us, or submit information through our forms, including our claim notice/intake form.
1. What this policy covers
This policy applies to information collected through:
· Our Site
· Our Site contact form
· Our claim notice/intake form hosted by a third-party provider (Zoho)
· Communications with us by phone, text, or email
This policy does not cover information collected offline or through third-party websites that we do not control, except as described here.
2. Information we collect
Depending on how you interact with us, we may collect:
A. Information you provide
· Contact form information: name, company (if provided), email address, phone number, and message content
· Claim notice/intake information: information you submit through the claim form, which may include policy and claim details (for example: policy number, loss details, addresses, and related information) and files you upload
· Communications: information you provide when you call, text, or email us
B. Information collected automatically
When you use the Site, certain information may be collected automatically, such as:
· Device and browser information
· IP address
· General usage data (for example, pages viewed and approximate location derived from IP)
Our website platform may also provide us with basic analytics/insights about Site usage (for example, page views, device type, traffic sources, and approximate location derived from IP address).
Important note: We are not currently running Google Analytics or Google Tag Manager on the Site (as of the effective date above). However, our website platform and embedded services may still set essential cookies and similar technologies needed for the Site to function.
3. Cookies and similar technologies
Our Site may use cookies and similar technologies for:
· Essential website functionality
· Security and fraud prevention
· Improving performance and user experience
Because our Site is managed through a third-party website platform, some cookies may be set by that platform or by embedded services (for example, Google reCAPTCHA).
You can control cookies through your browser settings. If you disable cookies, parts of the Site may not function properly.
4. How we use your information
We may use personal information to:
· Respond to inquiries and provide customer support
· Review and process claim notice/intake submissions
· Communicate with you about your request, claim, or services
· Maintain and secure our Site and systems
· Comply with legal obligations and enforce our policies
5. How we share your information
We do not sell your personal information.
We may share personal information with:
· Service providers that help us operate our business and Site (see Section 6)
· Professional advisors (for example, legal, accounting, or insurance advisors) as needed
· Authorities or other parties when required by law, to protect rights and safety, or to prevent fraud
6. Service providers and platforms we use
We use third-party services to operate the Site and receive submissions. These providers may process information on our behalf.
Examples include:
· Thryv/Vivial (website hosting/management and contact form handling)
· Zoho Forms (claim notice/intake form hosting and file uploads)
· Google reCAPTCHA (spam and abuse prevention on forms)
· RingCentral (business communications such as calls and texting)
These providers operate under their own terms and privacy practices. Where applicable, we rely on them to provide appropriate security and processing safeguards.
7. Data retention
We retain personal information for as long as reasonably necessary to:
· Provide services and respond to requests
· Maintain business records
· Comply with legal, regulatory, and contractual requirements
· Resolve disputes and enforce agreements
Retention periods can vary depending on the type of information and the purpose for which it was collected.
8. Security
We take reasonable administrative, technical, and physical measures designed to protect personal information. However, no method of transmission or storage is 100% secure. Please use caution when submitting information online.
9. Sensitive information and file uploads
If you use the claim notice/intake form, you may be able to upload files. Please do not upload highly sensitive information unless we specifically request it, such as:
· Social Security numbers
· Bank account or payment card details
· Login credentials
If you are unsure what to upload, contact us first.
10. Your choices and rights
Depending on where you live, you may have certain rights regarding your personal information, such as:
· Requesting access to or a copy of your information
· Requesting correction of inaccurate information
· Requesting deletion (subject to legal and business recordkeeping requirements)
· Opting out of certain processing where applicable
To make a request, contact us using the information in Section 13.
11. International visitors
PLS Claims is based in the United States. If you access the Site from outside the U.S., you understand that your information may be processed and stored in the U.S. or other jurisdictions where our service providers operate.
12. Children’s privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.
13. Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us:
PLS Claims
3500 Parkway Lane, Suite 125
Peachtree Corners, GA 30092-2856
Email:
atlanta@plsclaims.us
14. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.
